Shipping Policy
At Haptic Trading, every order is packed with care — from our facility to your doorstep. Whether you’ve ordered home goods or one of our bestselling products, we make sure your items arrive safely, securely, and ready to make an impact in your space.
Shipping fees are calculated automatically at checkout based on your location and order weight.
Every Haptic Trading order is:
- Carefully packed using protective materials designed to prevent transit damage
- Securely sealed to protect finishes, edges, and surfaces
- Handled with care so items arrive in excellent condition
Orders containing multiple items may be shipped together unless requested otherwise.
| Delivery Days | Mon Tue Wed Thu Fri |
| No Deliveries | Saturday Sunday Public Holidays |
| Order Cut-Off | 1:00 PM — Orders placed before this time ship the same business day. Orders placed after 1:00 PM ship the next business day. |
Once your order has shipped, you’ll receive a tracking link via email so you can monitor your delivery in real time.
Didn’t receive a tracking email? Please check your spam folder first. If you still can’t find it, contact our support team with your order number and we’ll look into it right away.
Additional delivery time or extra fees may apply for remote or rural locations.
Redelivery charges may apply if delivery attempts are unsuccessful.
Please contact us within 48 hours of delivery and include clear photos so we can resolve the issue promptly.
International customers are responsible for any applicable customs duties or import taxes upon delivery.